One point of coordination across connections, meters, suppliers and sites
Construction teams already manage demanding programmes, contractors, safety requirements, customer expectations and commercial pressures. They should not also have to spend significant time chasing electricity suppliers, network operators, meter operators and data agents.
Smarta Energy helps coordinate these relationships, creating clearer responsibility and reducing the administrative burden on internal teams.
Why utility management consumes so much project time
A single new electricity connection can involve the Distribution Network Operator, an electricity supplier, a Meter Operator, data agents, civils contractors, site teams and commercial stakeholders. Each party may have its own process, timescale, technical requirements and dependencies.
Across multiple developments, the volume of appointments, applications, technical records, access arrangements and progress updates can quickly become difficult to manage. Where there is no central owner, actions are more likely to be missed, duplicated or delayed.
Connections and metering require coordinated action across several organisations.
Multiple parties
Site readiness, supply registration, MPAN data and meter requirements must align.
Technical dependencies
Installations must be planned around live construction activity and safe site access.
Access constraints
Dates and requirements may shift as projects progress.
Changing programmes
Internal teams may not have one reliable view of progress and outstanding actions.
Limited visibility
Supplier queries, billing issues and technical corrections continue after energisation.
Ongoing administration
New electricity connection support
Smarta can coordinate significant elements of the new connection journey, from understanding the requirement and supporting applications through to supplier registration, metering and energisation.
The precise scope depends on the project and the responsibilities of the DNO, supplier, contractor and client. At the outset, we clarify which activities Smarta will manage, what information is required and where external dependencies remain.
Typical areas of support
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Understanding temporary and permanent supply requirements
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Supporting new supply applications and project timescales
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Liaising with Distribution Network Operators and electricity suppliers
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Supporting MPAN and supplier-registration requirements
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Coordinating Meter Operator appointments and Half-Hourly arrangements where applicable
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Managing access requirements and installation dates with site teams
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Monitoring progress, identifying dependencies and escalating issues where appropriate
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Providing clear updates to commercial, project and operational stakeholders
Metering infrastructure and technical data
Accurate metering is essential for reliable billing, consumption monitoring and portfolio reporting. Smarta coordinates new installations, meter exchanges, multi-site programmes, access requirements, technical-data checks and relevant industry-record updates.
The objective is not simply to install a physical meter. It is to ensure the meter, supplier records and industry data are aligned so that the supply can be billed and managed correctly after installation.
Central stakeholder management
Rather than expecting the client to communicate independently with each energy party, Smarta can act as the central point of contact. This creates clearer accountability, more consistent updates and earlier identification of issues.
For internal project teams, this means less time spent interpreting technical language, following up appointments and identifying which organisation is responsible for the next action.
Multi-site coordination
Large construction estates may have sites opening, operating and completing at different stages. Smarta helps maintain oversight across the portfolio, supporting site tracking, contract visibility, connection progress, metering status, consumption reporting and supplier issues.
A consistent portfolio process also makes it easier to understand which sites require immediate intervention, which actions are awaiting third parties and where future energy requirements should be planned earlier.
Caddick Construction: streamlined meter installations
Caddick Construction’s testimonial states that Smarta completely streamlined its meter installation process, ensuring efficiency and reliability at every stage. This demonstrates the value of combining technical understanding with proactive stakeholder management.
What a coordinated approach can deliver
Less chasing
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A single specialist team coordinates suppliers, networks and metering parties.
Clearer accountability
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Responsibilities, dependencies and outstanding actions are easier to understand.
Improved programme visibility
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Project teams receive structured updates rather than fragmented information.
Fewer technical errors
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Meter and supply information is checked before and after installation.
Reduced disruption
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Access and appointment planning considers live site operations.
Better portfolio control
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Multiple sites can be monitored through a consistent process.
Discuss a connection or metering project
Smarta can review an upcoming connection, an existing delay, a multi-site meter programme or wider utility-management requirements. Early engagement allows the relevant dependencies, parties and technical information to be identified before they create avoidable programme pressure.