Question 1

Who is responsible for my personal information?

Accepted Answer

Smarta Energy Limited is responsible for personal information described in our Privacy Policy and acts as the data controllers unless we tell you otherwise.

Question 2

What personal information does Smarta Energy Collect?

Accepted Answer

The information we collect depends on how you interact with us. It may include your name, job title, employer, business contact details, communication preferences, enquiry details, website activty, event registrations and records connected with our relationship with your or your organisation.

Where relevant to a client or prospective-client relationship, we may also process information connected with utility sites, contracts, meters, consumption, invoices, supplier accounts and authorised contacts.

Question 3

How does Smarta Energy collect personal information?

Accepted Answer

We may collect personal information directly from you through our website, emails, telephone calls, meetings, events, webinars, applications and social media.

We may also receive professional contact information from your employer, colleagues, business partners, public sources, professional networks, and reputable business-information providers.

Question 4

Why does Smarta Energy use personal information?

Accepted Answer

We use personal information to respond to enquiries, arrange meetings, provide and manage services, maintain business relationships, administer events and resources, operate our website, communicate relevant business information and meet our legal and regulatory responsibilties.

We only use personal information where we have an appropriate lawful basis.

Question 5

Who might Smarta Energy share my information with?

Accepted Answer

Depending on the circumstances, we may share information with technology, website-hosting, CRM, communications, cybersecurity and professional service providers.

Where necessary to provide services, information may also be shared with energy suppliers, utility providers, meter operators, project partners, consultants or subcontractors. We may also disclose information to regulators, courts or public authorities where required or permitted by law.

Question 6

How long does Smarta Energy keep personal information?

Accepted Answer

We keep personal information only for as long as it is reasonably required for the purpose for which it was collected and to meet relevant contractual, legal, regulatory, accounting, security, and dispute-resolution requirements.

The retention period will depend on the type of information and the nature of our relationship with you or your organisation.

Question 7

Does Smarta Energy send business marketing communications?

Accepted Answer

Smarta Energy may send relevant business-to-business communications about energy markets, services, events, insights and resources to appropriate professional contacts.

You can object to direct marketing at any time by selecting the unsubscribe option in an email or contacting us directly. We may retain limited information on a suppression list to ensure that your request continues to be respected.

Question 8

How can I make a privacy request or raise a concern?

Accepted Answer

You can contact Smarta Energy using the following details:
Email: enquiries@smartaenergy.com

Telephone: 0330 0947 110
Post:
Smarta Energy Limited
Building 3, Workwell Office
Selby Road
Leeds
West Yorkshire
LS15 4LG

We would welcome the opportunity to address any concern directly. You also have the right to raise a complaint with the Information Commissioner’s Office.

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