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COMPLAINTS
Customer service is our number one priority
If you believe you have cause for complaint, please do not hesitate to get in touch using the contact form.
One of our agents will respond within 24 hours
What to do if your complaint hasn't been resolved after 8 weeks
If your complaint hasn't been resolved or a stalemate has been reached, you are advised to contact OFGEM or the Energy Ombudsman
Energy Ombudsman
Website: www.energyombudsman.org
Email: enquiry@energyombudsman.org
Phone: 0330 440 1624
(Monday to Friday, 8am to 8pm, and Saturday, 9am to 1pm)
Energy Ombudsman, P.O. Box 966, Warrington, WA4 9DF
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