top of page

Customer service is our number one priority

If you believe you have cause for complaint, please do not hesitate to get in touch using the contact form. 

One of our agents will respond within 24 hours

Purpose of your enquiry

What to do if your complaint hasn't been resolved after 8 weeks

If your complaint hasn't been resolved or a stalemate has been reached, you are advised to contact OFGEM or the Energy Ombudsman

Energy Ombudsman





Phone: 0330 440 1624

(Monday to Friday, 8am to 8pm, and Saturday, 9am to 1pm)

Energy Ombudsman, P.O. Box 966, Warrington, WA4 9DF

bottom of page